Community & support
The technology is the start. People make it run.
Your team learns the device from THERA instructors, gets help from people who know it inside out, and meets practitioners already offering it in practices like yours.
See what is includedSupport
Three teams, not one inbox.
Because fixing a cable and writing a social post are not the same job.
Technical support
When something needs fixing
Dedicated personnel who know the equipment itself — setup, configuration, connections, and anything that stops a session running.
Specialists, not a general helpdeskCustomer care
After the purchase, not just before it
A separate team for everything that follows delivery — onboarding your staff, scheduling training, and the questions that come up once the device is part of how your practice runs.
Named people you can reach directlyMarketing support
Help promoting what you now offer
Our marketing team and the full template bank. If you need something that is not in it, ask us and we will make it.
Included with every configurationTraining
Train your whole team on the device. Certify the people who lead it.
Every purchase includes three private one-hour sessions with a THERA instructor, and anyone from your practice can join them at no extra cost. Certification and a directory listing are included for two people.
Each additional team member can certify for $70, or $150 with a directory listing.
01
Three private sessions
One-hour sessions with a THERA instructor, for your team alone.
02
Your whole team
Anyone from your practice can join the sessions, at no additional cost.
03
Certification
An exam on the basics of running the device, with as many retakes as needed and a follow-up with your trainer.
04
Directory listing
Two certified people can be listed on the THERA website after scoring 90% or more and submitting five case studies for review.
The community
The people who already worked it out.
A private network of practitioners offering the same session in their own practices. It is not a support ticket queue — it is people who run businesses like yours, and who have already tested what fills a session and what does not.
Live discussion threads
Ongoing conversations between members about protocols, scheduling, pricing and client questions. Searchable, so you can read what was answered before you ask.
Direct access to THERA trainers
When a question is about running sessions rather than the hardware, you can put it to our trainers inside the community rather than waiting on an email.
Shared protocols
Members share what has worked in their own practices. You start from other people's experience instead of a blank page.
Marketing template bank
Social posts, client-facing one-pagers, consultation scripts and waiting-room material — with the wording already reviewed, ready to publish as they are.
Member reviews
In their own words.
What members say about the team, the training and the people they meet along the way.
The response time, the patience, I am excited, the support from this team is very genuine. I am very happy with my purchase. Can't wait to meet everyone
Personal accounts, shared with each reviewer’s permission. THERA products are general wellness products and are not intended to diagnose, treat, cure or prevent any disease.
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Once a year, in person
The annual conference
One live event a year, three days together. Training, new programs, and the part members tell us matters most — meeting the people they have been discussing cases with all year.
Ask about attendingOur annual symposium is open to all practitioners and is booked separately.
Come and see what it is like
Fifteen minutes on the phone, and we can introduce you to members offering this in practices like yours.
Book an introductory callNo pitch on the first call. No obligation to book a demo afterwards.